- Campus Systems
- Cybersecurity Services
- Desktop Support Services
Accounts & Passwords
Accounts
- AccessUBC
- Campus-Wide Login (CWL)
- Privileged Access Manager (PAM)
Authentication
- Central Authentication Service (CAS)
- Enterprise Active Directory
- Enterprise LDAP (ELDAP)
- Kerberos (@UBC.CA)
- Multi-factor Authentication (MFA)
- Shibboleth
Authentication and Identity management support for access to applications and networked resources.
Audio, Visual & Creative Services
Audio Visual
- Digital Signage
- Events
- Media Capture
- System Design, Planning and Installation
Creative Media
- Digital Media Consultation
- Graphic Design
- Professional Media Production
- Studio Spaces
Multimedia production and support that includes Video Production, Streaming and Design and Illustration. Also inclusive of AV support , Conferencing support and Digital Signage.
Campus Systems
Business & Administrative Systems
- Business Information Systems
- Faculty Service Centre (FSC)
- Research Systems
- Robotic Process Automation (RPA)
- Student Information Service Centre
- Student Recruitment System
- Student Service Centre (SSC)
- UBC Directory
Campus Operations
- Network Installation
- Wireless Access Point Installation
Application support for all Administrative applications and databases. Also inclusive of Facilities and operational systems.
Desktop Support Services
- Desktop and Laptop Setup and Support
- Remote Access to Labs
- Software Licensing
- University Endpoint Management Service
- Windows 10 Servicing
- Windows 11 Upgrades
Delivering and supporting desktop computers, computer labs, printers and peripherals.
Email, Voice & Internet
Email & Messaging
- Email Protection and Security
- Mailing Lists
- Microsoft Planner
- Microsoft Teams
- Microsoft Whiteboard
- UBC Student Email Service
Voice
- Call Centre Solutions
- Cell Phones
- Pager Services
- Teleconferencing
- Telephones
- Voicemail and Unified Messaging
- WiTel Service
Internet & Cable
- Construction Trailer Setup
- Data/TV Port Activation
- Internet Access Ports
- myDNS
- mySiteVPN
- myVPN
- Physical Cable Installation
- ResNet
- Subdomain Registration
- Transmogrifier
- UBC/Shaw Cable TV
- UBCNET and Network Connectivity
- Virtual Firewall
- Virtual Networks
- Wireless Device Registration System
- Wireless Internet Access
Support for all internet and voice services that include email, internet and network access, and telephone services.
Cybersecurity Services
- Encryption Services
- Malware Protection
- UBC Information Security Office
Support for Security related services, including anti-virus software, virtual firewall, and encryption services.
Teaching & Learning Tools
- Canvas
- Survey Tool
- Zoom Video Conferencing
Instructional technology and application support, with services that are inclusive of Learning Management systems (LMS), classroom and evaluation.
Web, Servers & Storage
Web Services
- Content Strategy
- Shared Web Hosting
- SharePoint Software Service
- Websites
Servers & Storage
- Data Centre Co-Location Service
- Database Administration Services
- EduCloud Server Service
- Home Drive Storage Service
- Hybrid Cloud Service
- LSK Server Co-location
- Microsoft OneDrive
- Oracle Java Licensing
- Patch Management
- TeamShare Storage Service
Application and server services and support, such as virtual server support, physical server hosting, and web application and site hosting.
- Overview
- Purpose
- Goals
- Project Details
- Project Documents
- Support
Overview
In November 2009, the University announced plans to provide basic email service to faculty and staff effective April 1, 2010. To accommodate a large number of accounts on our faculty and staff email service, we deployed a new email service that will accommodate up to 20,000 mailboxes. The service is now in production and ready to use, and all active faculty and staff should be using the FASmail (Faculty & Staff Email) service or Mercury Exchange 2007, depending on the faculty. Students and alumni are now using the new Student and Alumni email service (to learn more or to sign up, please visit the Student and Alumni Email service in the UBC IT Service Catalogue). On October 15, 2012, the legacy Netinfo/Interchange mailboxes and myUBC Webmail were shut down.
Purpose
With the recent series of system-wide outages to Interchange / Netinfo, a greater degree of urgency has been given to migrating all the Interchange account holders. The Interchange service was last upgraded in 2004 and is no longer supported by the vendor. Going forward, it will continue to become increasingly difficult to support. We have now migrated a majority of faculty and staff that have been identified by department IT administrators.
UBC IT is now beginning to migrate faculty and staff that have Exchange 2007 mailboxes. We have successfully migrated UBC IT and a number of small faculty pilot groups including MOA, Land Food Systems, ARTS IT, and Forestry.
Goals
- Deploy a new email service for all faculty and staff
- Migrate faculties using Exchange 2007 to the new service
ImportantNow that the project is soon coming to a close, we recommend that you refer to the FASmail service Catalogue page for the most recent information about the FASmail service.
Details
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General Information
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FASmail FAQs
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Interchange Migrations
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Status Updates
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Beta Program
Documents
Migration Guides
Setup Documents
Usage/Training Guides
Support
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FASmail Service Request Web Form
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FASmail Known Issues
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Spam Filtering
