Att.com redirects me to directv.com | Page 2 | AT&T Community Forums (2024)

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Att.com redirects me to directv.com | Page 2 | AT&T Community Forums (2)

Att.com redirects me to directv.com | Page 2 | AT&T Community Forums (3)

New Member

3 Messages

Sunday, September 19th, 2021 7:31 PM

Every time I try to login to att.com I am redirected to my account on directv.com. I have tried multiple browsers and multiple devices but everyone of them sends me to my DirecTV account when I try to login to my att account.

Questions

Updated

3 months ago

26.6K

18

Sedi2009

New Member

1 Message

2 years ago

Paid my direct tv bill off years ago got to atnt for my upgrade and it still shows on my account how sway ? Then to even have the minor issue corrected direct tv is having us jump through multiple hoops & 2 hour calls to have a bill we already payed off years ago taken off so we can get our upgraded cell phones no interruptions

nickeller

New Member

1 Message

1 year ago

I am trying to access my account info for my sbcglobal email account and keep geting redirected to directtv. I do not have a direct tv account. I was on the phone with att, direct tv and direct tv stream for over 3 hours yesterday. Somehow the two accounts are linked. I simply need to delete the direct tv account. I have changed user names and passwords at all website....yahoo, att, and direct tv. What ever I do I am redirected to the directtv account that doesn't exist. Can I please get a support phone number from someone who can help me.

sueapoling

New Member

1 Message

1 year ago

This issue is currently happening to me. I can log into Directv that is in my name, but can no longer sign into my ATT account that should not be linked in anyway to my Directv account because it is in my husbands name. The 2 accounts are not linked in any way but I have lost the ability to log into ATT mobile account

jdmb03

New Member

1 Message

1 year ago

Same here. We signed up for fiber, cellular and stream. We have three different account numbers. The website keeps redirecting but it doesn't actually redirect to anywhere, blank screen. I chatted with ATT and they just give me the instructions on how to combine accounts which is useless when I cannot access the site. When the customer signs up for all three services at once, there should be a combined bill. I'm starting to regret the switch to ATT.

pccperry

New Member

1 Message

1 year ago

I finally figured out how to log in to my AT&T account (NOT DIRECTV) .

You can't use CHROME. You have to use a different browser like Yahoo or Microsoft EDGE.

I used the microsoft EDGE browser. That is the only way it worked for me.

Then it will take you to your AT&T account for phone, email, etc. (not directv)

MRREDOC

Contributor

7 Messages

1 year ago

Yep I had to use edge but you are just paying online, no way to set up auto pay. Stupid.

(edited)

sterlint

New Member

3 Messages

8 months ago

I am having the same issue and it is really annoying. I canceled my directv streaming service like 3 years and got a ATT this year. I would like these to be unlinked please and need help doing so.

geoenv

3 Messages

3 months ago

5 months later and I am having the same issue. I try to log in to AT&T to access cell phone information and when I do it kicks me to DirectTV. It is absolutely ridiculous and it should not be this difficult to access. I have tried to access MyAT&T app on my cell phone but I keep getting an error code. I believe the error code is from not having my phone up-to-date on the latest software. AT&T makes plenty of money to fix this issue.

I also tried to access the Chat bar on AT&T to see if I could get a customer service rep. here is my chat below:

AT&T : Hi, I'm your AT&T virtual assistant. What can I help you with today?
Me : I am needing to transfer a line to another account but I can not transfer because it is connected to
the DirectTV account
Me : I am also needing to access details as it relates to cell phones.
AT&T : I missed that, say that again?
Me : I am needing to transfer a line to another account but I can not transfer because it is connected to
the DirectTV account
AT&T : I didn't get that. Can you say it again?
Me : I am needing to transfer a line to another account but I can not transfer because it is connected to
the DirectTV account
AT&T : What was that?
Me : is this a joke???!
AT&T : Sorry, could you say that again?
Me : Customer service
AT&T : So I can get you the right info, what service are you asking about?
AT&T Wireless
AT&T Internet
AT&T Digital Phone
DSL
DIRECTV
U-Verse TV
Me : AT&T Wireless
AT&T : So I can get you the right info, what service are you asking about?
AT&T Wireless
AT&T Internet
AT&T Digital Phone
DSL

Page 1 of 4

Me : AT&T Wireless
AT&T : So I can get you the right info, what service are you asking about?
AT&T Wireless
AT&T Internet
AT&T Digital Phone
DSL
DIRECTV
U-Verse TV
Me : AT&T Wireless
AT&T : So I can get you the right info, what service are you asking about?
AT&T Wireless
AT&T Internet
AT&T Digital Phone
DSL
DIRECTV
U-Verse TV
Me : AT&T Wireless
AT&T : So I can get you the right info, what service are you asking about?
AT&T Wireless
AT&T Internet
AT&T Digital Phone
DSL
DIRECTV
U-Verse TV
Me : AT&T Digital Phone
AT&T : So I can get you the right info, what service are you asking about?
AT&T Wireless
AT&T Internet
AT&T Digital Phone
DSL
DIRECTV
U-Verse TV
Me : AT&T Wireless
AT&T : So I can get you the right info, what service are you asking about?

I closed the chat because I was getting so frustrated. I can't believe the terrible customer service. I mean wow!

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FAQs

Why does AT&T take me to DIRECTV? ›

Make sure that your Wireless and DirecTV accounts are not linked to the same ID. You can remove linked accounts by going to your myAT&T profile. Go to your myAT&T Profile. Sign in if asked.

How do I unlink DIRECTV from my AT&T account? ›

Go to your myAT&T Profile. Sign in, if asked. Scroll to My linked accounts. Choose Remove this account for the account you want to unlink.

How do I Unmerge my AT&T account? ›

Scroll to Account Settings and select Linked accounts. Choose Remove this account for the account you want to unlink. If you try to remove a canceled account with a balance due, we'll ask you to make a payment.

Are AT&T and DIRECTV the same? ›

AT&T TV NOW becomes DIRECTV STREAM

DIRECTV NOW service wasn't discontinued, but the name changed to AT&T TV NOW in 2018. Similarly, AT&T TV NOW and AT&T TV were rebranded to DIRECTV STREAM in 2021. The mobile app was reintroduced as the DIRECTV STREAM app.

Do AT&T customers get directv now? ›

Yes, on August 26th, 2021, the names of AT&T TV and AT&T TV NOW have both changed to DIRECTV STREAM. Only the names have changed. New and current customers can expect the same excellent service, same great selection of channels and on demand library, same great Cloud DVR, and same great app functionality.

What happens when you disconnect DIRECTV? ›

Your TV Package, add-ons, and streaming services will be canceled. – Your recordings will be erased. – Your package price may increase if you restart. – If you have a contract, you may need to pay a fee for the number of months left on your contract.

How do I cancel my ATT account on DIRECTV? ›

Most customers can cancel by calling 855.695.2392. Here are a few exceptions: If you live in New York, Colorado, or Illinois you have the option to sign in and cancel online. If you get DIRECTV through your building or HOA, call 866.258.8766.

How much is it to cancel AT&T DIRECTV? ›

If you cancel DIRECTV service early or don't maintain the minimum requirements, we may charge an Early Termination Fee of up to $20 for each month left in your commitment.

How do I remove a linked AT&T account? ›

- Go to your **myAT&T Profile**. - Sign in if prompted. - Scroll down to **My linked accounts**. - Choose **Remove this account** for the AT&T account you want to unlink.

What happens if I cancel my AT&T account? ›

You'll have to pay an Early Termination Fee (ETF) if you cancel before the end of your service commitment. We prorate your ETF for each full month you complete. Find out how to estimate your ETF if it applies. You can find out how to return your device and cancel service on the AT&T Wireless Return Policy page.

How do I disconnect from AT&T? ›

To cancel service:

Be sure that the account owner calls us at 800.288.2020. Have the account number and personal identification number (PIN) on hand. Call during normal operating hours.

What has happened to DIRECTV? ›

On February 25, 2021, AT&T announced that it would spin-off DirecTV, U-Verse TV, and DirecTV Stream into a separate entity, selling a 30% stake to TPG Inc., while retaining a 70% stake in the new standalone company.

Does AT&T bill for DIRECTV? ›

Combined bill: One bill with one account number for multiple services. For example, you can have DIRECTV service and AT&T Internet service under one account number, and on one bill. You can combine wireless, DIRECTV, U-verse TV, or AT&T Internet services on one account.

Did DIRECTV drop AT&T? ›

DirecTV was spun off into an joint venture 30% owned by private equity firm TPG in August 2021. The deal, which valued the business at about $16 billion, came six years after AT&T bought the service for $49 billion.

Do you have to have ATT internet to get direct TV? ›

DIRECTV can help you stream fast, top-notch TV no matter which internet provider you use.

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